At Holy Tot, we take pride in providing well-maintained costumes for your little ones. As our costumes are rented for specific dates and occasions, we follow the refund and return policy outlined below.

1. Order Cancellation

Customers may request cancellation of a costume rental before the costume is dispatched or handed over.

• Cancellations made before dispatch/pick-up may be eligible for a refund, subject to the applicable cancellation charges.
• Once the costume has been dispatched, collected, or the rental period has commenced, the order will generally not be eligible for a refund.

2. Refunds

Approved refunds will be processed to the original payment method used for the booking.

Refund processing times may vary depending on the customer’s bank or payment service provider.

Any applicable delivery, handling, booking, or other non-refundable charges may be deducted from the refund amount.

3. Costume Returns

All rented costumes must be returned within the agreed rental period, as specified at the time of booking.

Customers are responsible for returning the costume in the same condition in which it was received, except for normal and reasonable wear associated with proper use.

Please refer to our Costume Return & Late Fee Policy for applicable charges on delayed returns.

4. Damaged, Lost or Stained Costumes

Customers may be liable for additional charges if a costume is:

• Lost or not returned
• Returned with significant stains or damage
• Torn, altered, or otherwise damaged beyond normal wear and tear
• Returned with missing accessories or parts

The applicable repair, replacement, or other charges may be deducted from the refundable security deposit, where applicable, or recovered from the customer.

5. Wrong or Defective Costume

If you receive a costume that is incorrect, significantly damaged, or has a manufacturing/quality issue that was not disclosed at the time of rental, please contact Holy Tot as soon as possible and, preferably, before using the costume.

After verification, Holy Tot may provide an appropriate resolution, which may include a replacement, adjustment, or refund, depending on the circumstances and availability.

6. No-Show / Failure to Collect

If a customer fails to collect or receive the reserved costume on the scheduled date without prior cancellation, the booking may be treated as a completed reservation and may not be eligible for a refund.

7. Refund Eligibility

Refunds are subject to the terms of the booking and the circumstances of the cancellation or return. Holy Tot reserves the right to review each refund request based on the applicable rental terms.

By placing a rental order with Holy Tot, the customer acknowledges and agrees to this Refund & Returns Policy.

For any questions regarding cancellations, returns, or refunds, please contact Holy Tot through our official customer support channels.

— Team Holy Tot